FAQ

Need support?

Order not delivered, payment failed, CD's broken..? No worries! Just mail shop@thenewshining.com and we'll help you out :)

Return

You can return items within 30 days of delivery. Please make sure the item is in its original condition and packaging :) The return shipping costs are yours.

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Shipping

Orders are shipped within 1-2 business days., accept for handwritten lyrics. Handwritten lyrics will be sent within 2 weeks. Once your package has shipped, you will receive a confirmation e-mail.

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Delivery time

Music / Vinyl / CD's

  • Netherlands 1-2 days
  • Europe 2-4 days
  • US 3-6 days
  • World 8-14 days

Clothing & accessories

  • We work with printing on demand, this means your items are produced when ordered. Shipping worldwide takes 7-21 days.

Handwritten lyrics

Nax writes the lyrics personal, so we can't guarentee next-day delivery ;-) But we ensure you we'll send your handwritten lyrics within 2 weeks. You'll receive a message when your lyrics are shipped. After this messages shipping takes:

  • Netherlands 1-2 days
  • Europe 2-4 days
  • US 3-6 days
  • World 8-14 days

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Alternative payment

Do you want to make an alternative payment like bank transaction? Please contact us via email: shop@thenewshining.com. We will contact you by email ASAP and send you our IBAN / bank account number and details.